 |
 |
|
|
|
|
 |
|
Updated 8:00 AM EST, November 12, 2008
 Statewide 511 System
| Number of States Surveyed / Returned Survey | States with 511 Systems |
|---|
| 50 / 47 | 18 |
2004 Statewide Summary
| State | Has 511 System | Information Service Provider | Number of Calls per Month | Comments Regarding 511 System |
|---|
| Alaska | Yes | Castle Rock Consultants | 5,000-10,000 | We have not installed 511 Travel Info signs or disseminated marketing material. 511 usage is still fairly small. | | Arizona | Yes | N/R* | 60,000 | N/R* | | Colorado | Yes | Internal/CSP | Varies | N/R* | | Iowa | Yes | CARS Consortium: multistate co-location hosting service | go to: www.carsprogram.org | N/R* | | Kansas | Yes | KDOT/DISC | avg 18,672 | 99% comments are extremely positive - with every complimentary word we could ever want; however, complaints (1%) are users reporting incorrect response or inability to use system, largely due to voice recognition technology or users not understanding how to use the system. | | Kentucky | Yes | Ky.gov | 10000 | N/R* | | Maine | Yes | Castle Rock Consultants | 2376 (Avg) | Call volume represents first seven months of operation. | | Minnesota | Yes | N/R* | avg. 50,000+ | The highest call volumes are experienced during the winter months of November through February. | | Montana | Yes | MDT | 20,000 | N/R* | | Nebraska | Yes | N/R* | N/R* | weather centric coverage in 50 mile segments, voice access, includes alerts | | New Hampshire | Yes | States enter information in the central CARS database (jointly owned by several states) and the information is disseminated through out travel information web page. | 3800 | The statewide 511 system was implemented as joint effort between all CARS consortium states and shares the same platform. Events entered into CARS system are automatically converted to speech and sent out via the 511 number. | | North Dakota | Yes | State IT Department | 33,000 | System also provides weather information.
System is also capable of providing Amber, Homeland Security and General Transportation Alerts. | | Oregon | Yes | we are - ODOT | again go to tripcheck metrics for phone data | N/R* | | South Dakota | Yes | SDDOT, Meridian Environmental Technology | 25,500 annual average | 511 system is now fed from integrated Road Condition Reporting System of road conditions, construction and maintenance, movement restrictions, incidents and emergencies | | Utah | Yes | Utah Department of Transportation | 30,000 average with spikes over 150,000 | N/R* | | Vermont | Yes | CARS system; Hosing is handled by Castle Rock Consultants. | 33,000 high; 500 low; | In Vermont greatest use of system is made by winter traveler information requests. | | Virginia | Yes | VDOT + various sources, i.e. TrafficLand for camera images. | 5,000+ | N/R* | | Washington State | Yes | Owned and operated by WSDOT | Winter: 375,000/month, summer 100,000/month | N/R* | | 18 States * N/R = No response |
|
|
|
|
| |
